Frequently Asked Questions

Beldiamond was established in 2015 by 2 friends, Philippe and Timour, who wanted to revamp the way that people purchase a diamond ring.

In 2015 when most of our friends were looking for a diamond engagement ring, we were amazed by the amount of misinformation they received from jewellers. We decided at that point to create a more transparent and personalized way to acquire fine jewellery. We wanted to guide and educate our customers about precious stones and by this break the misinformation barrier that had been established for way too long.

At Beldiamond, we are diamantaires before being jewelers. This means that for generations we have been buying and selling diamonds in Antwerp, the diamond capital of the world. To put it simply, we are at the source and can give our customers an extensive selection of quality diamonds and precious stones at the most competitive prices.

Our main office is located in the heart of the diamond district at Hoveniersstraat 30, 2018 Antwerp, Belgium. The building is heavily secured and you will need to show your identity card at the entrance. Should you need it, the building is wheelchair accessible.

If you’re coming by car, there’s a public parking at Appelmansstraat 25, 2018 Antwerp.

If you’re coming by public transport, we’re located within walking distance of the Antwerp Central Station.

You can also make an appointment in our Brussels's office.

Yes. We kindly request that you make an appointment to meet us, so we can prepare a selection of gemstones for you.

Yes. You can see our diamonds and gemstones by appointment in our office or we can send you a 360 degree HD video of the stones by email or WhatsApp.

No, only some of them. Since all of our jewellery is custom-made, we only have a limited stock of the most popular models. We can, however, give you a good idea of what the real jewel will look like through pictures, videos and sketches.

• Personalized guidance

• Free insured worldwide shipping

• Free 30 days return even on engraved jewellery

• Complementary first resizing

• Complementary engraving

• GIA, HRD or IGI certificate included with all gemstones above 0,30 carat.

• Lifetime warranty. Cleaning, polishing, rhodium plating and maintenance for life.

• Financing options. Split the invoice in 3 payments over 3 months.

• Free appraisal letter for your insurance.

• Free jewellery appraisal. We can value your inherited jewellery or gemstones.

• Temporary mounting. Propose with a temporary engagement ring mounting and come back later with your partner to choose a new design.

• VAT refund for purchases outside of Europe

• Diamond upgrade. You can upgrade your centre diamond for one of a higher value.

You can either select and purchase jewellery directly or request a custom quote. When requesting a custom quote, a jewellery expert will get in touch with you by phone, email or Whatsapp.

Alternatively, you can make an appointment to meet us by video conference or in person in one of our offices.

Find out more about how we work and our design process here.

Once the order is placed, it takes approximately 3 weeks to craft the jewellery.

Shipping takes on average 1 to 3 days depending on the destination. Every shipment can be tracked online and in real time.

If you need the jewel urgently, please let us know before placing the order and we will do our best to have it delivered on time if possible.

Rings in stock can shipped and delivered within 1 to 3 days depending on your location.

Bespoke designs have endless possibilities. An approximate budget helps us narrow down options and propose a selection of gemstones of different size and qualities that match your budget.

The central stone usually represents most of the budget for a piece of jewellery. The remaining amount accounts for the precious metal used and the artisan’s labour. Of course, this proportion varies according to the complexity of the mounting.

You can print out our guide here or order a free ring sizer by contacting us.

All of our jewellery is handcrafted in Antwerp by the best artisans in Belgium. Their traditional methods and our years of expertise give you the assurance that our jewellery meets the highest quality standards in jewellery making.

We exclusively use 18k gold (white, yellow and rose) and platinum.

Yes. All of our jewellery is customizable. You can let us know what you wish to change by requesting a custom quote on the product page.

Yes. We will need to borrow the gemstone so that our artisans can create a mounting based on its exact measurements.

Yes. Engraving is free for all our rings. You can choose between 2 fonts. We advise you to limit the length to about 30 characters for the sake of readability (e.g. Alice & Thomas 01-01-2050).

Central diamonds and gemstones always come with a certificate (HRD / GIA / IGI). On request, we can also provide a certificate for the whole piece of jewellery.

We can create a new ring that is inspired by the old ring, using its central stone and recycling its precious metal. We do not, however, modify jewellery that we did not make.

Yes. We can value your inherited jewellery or gemstones free of charge. Please contact us with a description or a picture of the jewellery as well as any other information you may have.

If you aren’t sure about what design to choose, we can provide you with a temporary ring for the proposal. You can come back later with your partner to choose a new design and we will deduct the amount of the temporary ring from the new design.

Traditionally, the man puts the engagement ring on the fourth finger of her left hand which is known as ‘the ring finger’.

No. To guarantee the quality of our products we do not repair jewellery that was not crafted by Beldiamond.

We offer the finest natural diamonds and precious coloured stones, such as sapphires, rubies and emeralds. Only a handful of gemstones meet our strict criteria.

On request, we also offer lab-grown diamonds and semi-precious stones.

At Beldiamond, we carefully select each diamond for its qualities and overall beauty.

The quality and value of a diamond is determined by the 4Cs: Carat, Colour, Clarity, and Cut.

1. Carat (ct): Represents the weight and size of the diamond. It’s up to you to decide if you favour the diamond quality or its size. A compromise between the two is usually the best solution.

2. Colour: We recommend diamonds between the colour D and H without any tint of yellow visible to an untrained eye.

3. Clarity: We recommend diamonds between IF (internally flawless) to SI2 (slightly included). We never sell a diamond with an inclusion that we consider too visible even to a professional.

4. Cut: We only select the finest cut diamonds with a very good or excellent cut grade.

We only sell diamonds without any fluorescence.

All of our diamonds above 0,30 carat are delivered with a certificate from either GIA or HRD.

You can find more information about the 7 factors to consider when choosing a diamond here. We can also assist you in the selection of a beautiful diamond.

Our diamonds come from the following countries:

• Botswana

• Congo

• Australia

• Canada

• Angola

• South Africa

• Namibia

Yes. All of our diamonds are 100% conflict free and ethically sourced.

This means that all of our diamonds are purchased from known and legitimate sources in compliance with the U.N. resolution and the Kimberley process.

We can provide, on request, a traceability service through blockchain technology to determine the exact journey of a diamond from mine to retail.

Usually this is a matter of personal preference. What is more important to you: size, colour or clarity? Of course, we can help you make these decisions, but no matter which diamond you choose, you can be confident that it will be a fine diamond. Here at Beldiamond we take pride in maintaining a strict criteria and only selecting the finest diamonds.

Our diamonds are certified by either GIA or HRD.

Our coloured gemstones are certified either by GIA or ALGT.

Each gemstone we sell comes with a certificate that has a serial number. This serial number is laser inscribed inside the gemstone.

All the diamonds on our website are natural, but we offer lab-grown diamonds on request. Please contact us for further information.

Some gemstones are heated to enhance their natural colour, but they are never treated.

Yes. It is possible to upgrade your centre stone for one of a higher value if your jewel was purchased at Beldiamond. This policy is applicable for natural diamonds, rubies, sapphires and emeralds. Please note that each diamond upgrade request is subject to approval by us and not all diamonds qualify for the upgrade policy.

Our quotes are valid for 7 days. Prices may change because of different factors, such as gold and platinum prices, diamond and gemstone availability, as well as currency exchange rates.

• Wire transfer (50% to secure the order and 50% before delivery).
• Cash (up to 3.000 euro for the total invoice)
• Maestro, Bancontact
• iDEAL
• Visa, Mastercard, American Express
• Alma, Klarna
• Paypal
• Cryptocurrencies

Yes. Our online store is powered by Shopify Payments which is PCI DSS compliant. This is the highest standard of security for online payments and guarantees that your payment information and personal data are completely secure.

Yes, up to 3 times over 3 months and interest free.

Yes. We ship to following countries: Austria, Australia, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, French Polynesia, Germany, Gibraltar, Greece, Hong Kong, Hungary, Iceland, Ireland, Italy, Japan, Latvia, Lithuania, Luxembourg, New Zealand, New Caledonia, Netherlands, Norway, Poland, Portugal, Romania, Singapore, Slovak Republic, Slovenia, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, United Kingdom, United Arab Emirates and USA.

Shipping and returns are free. We only charge for shipping when you are returning your jewel for maintenance, such as cleaning, or for the resize of a ring.

Once the order is placed, it takes approximately 3 weeks to be crafted.

Shipping takes on average 1 to 3 days depending on the destination.

For shipping inside the European Union, you don’t have to pay duties and taxes. You do, however, pay the VAT of the country where the package is shipped. For example the VAT rate in Belgium is 21% while in France it is 20%. The VAT rate will be automatically updated during the checkout process.

For shipping outside of European Union you are exempt from the Belgian VAT (21%) but local taxes may apply.

If you pick up the jewel in Belgium, you will need to advance the VAT.

You can claim the VAT back by having the invoice stamped at customs before you leave the European Union. You then need to send the original copy of this stamped invoice back to us at Hoveniersstraat 30, 2018 Antwerp, Belgium. As soon as we receive this document, we will refund the VAT. You can find more information here.

Yes. Shipping is fully secured and insured. This means that neither you nor Beldiamond need to worry about anything that might happen during transport. Please note that a signature is requested as proof of delivery.

Yes. Our shipping box is wrapped in an unbranded postal package. So, you don’t need to worry about the surprise being spoiled.

Yes. You will receive a link to track your shipment online.

Yes. You can make an appointment to collect the order at our offices.

Jewellery from our catalogue:

All jewellery ordered from our online catalogue can be returned free of charge within 30 days of purchase. This includes engraved jewellery.

The jewel must be returned in perfect condition in its original packaging with everything that was included in the original shipment (Certificates, boxes, cards etc.).

Tailor-made jewellery:

Tailor-made jewellery designed and manufactured to your specifications and not available in our catalogue cannot be returned or refunded.

If a tailor-made jewellery does not meet your expectations, it can be returned for adjustments under certain conditions:

• If the ring size needs to be adjusted.

• If there is a manufacturing fault.

In these cases, you have 30 days from the date of reception to return the jewellery. We will replace the jewellery as soon as possible, free of charge.

The first resizing is complimentary. For a second resizing, the cost is €60. Shipping costs for resizing are always at the customer's expense. A resize takes up to 1 week on average.

Yes. Polishing and cleaning are part of our lifetime warranty and completely cost-free. We only charge for shipping fees.

We can make an appraisal letter for your insurer on request.

Our fine jewellery is crafted to last for generations. We do, however, advise you to care for your treasured pieces carefully to preserve their beauty.

Wearing:

Put your jewellery on after applying makeup and perfume. This prevents chemicals in the beauty products from tarnishing the jewellery. Avoid wearing jewellery in swimming pools and spas since chlorinated water can damage gold and platinum.

Cleaning:

Your jewellery should be cleaned with a soft toothbrush and warm water. Never use hot water since it can damage delicate materials. You can add a few drops of neutral dish soap to the warm water if necessary, but remember to rinse the jewellery thoroughly in clear water.

Storing:

Your jewellery should be stored away from humidity, natural sunlight, and heat. Always store jewellery in a jewellery box with a protective lining or in a tarnish-resistant pouch to keep them from being scratched or tangled. Never store two jewellery pieces next to each other as one could scratch the other.

We can inspect the jewellery and give you an estimate of the repair cost. The repair of minor damages, such as scratches or a small diamond falling out, is free of charge. We will send you a quote for the repair of larger damages, such as knock on the metal, crack in a stone, etc... In cases where the jewellery is badly damaged and non-repairable, we will send you a quote to make a new piece.