Our Lifetime Warranty
Our jewels are handcrafted by the most skilled artisans in Antwerp and we firmly believe in their superior quality. We combine the artisanal ways of creating jewellery with modern tools and make sure that every piece meets our high standard of excellence.
Because we strongly believe in what we do and that fine jewellery is meant to last for generations, we are glad to offer a lifetime warranty to our customers. Our lifetime warranty includes:
Resizing
The first resizing is complementary on all our rings. This means that at any moment in your life you can send us your ring to resize it. We only charge the shipping fees.
Cleaning and Maintenance
You can at any time bring or send us your piece of jewellery for a free cleaning that will give it the sparkles that it had in its early days. We can also polish out any minor scratches that it might have. We only charge the shipping fees.
Rhodium plating
We apply rhodium to our white gold and platinum jewellery to protect them against scratches and give them a reflective white appearance. This protective surface can wear over time depending on how the jewellery is worn. On request, we can re-apply the rhodium plating. We only charge the shipping fees.
Minor repairs
We know that accidents happen to everyone. Perhaps your jewel fell to the ground or took a knock against a wall and was left damaged or missing an accent gemstone. In most cases, we can repair a scratch or replace an accent gemstone free of charge. We only ask for shipping fees. In the rare event that the damages are more serious, we will inspect your jewel to see if it can be repaired and then will send you a quote for the repair.
Manufacturing errors
We thoroughly inspect every jewel that comes out of our atelier, but it can happen that we commit an error and the jewel does not correspond exactly to what you ordered. In these cases, we will change your jewel free of charge. Rest assured, these occasions are very rare!